For Students

Regulations and Policies

NZCB Rules and Regulations

 NZCB Student Attendance Policy

 NZCB Cheating and Plagiarism Policy

Student Handbooks

NZCEL level 4 Student Handbook

NZCEL level 5 Student Handbook

IESOL Student Handbook

IESOL Student Handbook (ONLINE) (002)

Forms for Students

PDF forms, please save a copy on your device before filling in:

Student Application Form

Domestic Student Application Form

Student Re-Enrolment Form

Short-Program Student Application Form (Chinese)

Printable forms, please print and fill in:

General Request Form

Leave Application Form

Course Start Date Change Form

Refund Form

Course Withdrawal Form

Reassessment Application Form

Application for Reconsideration Form

Graduate Student Record and Programme Feedback Form

Graduation Application Form

Christchurch Student Homestay Request Form

Complaint Form

Application for Master Study

 

Withdrawal and Refund

Should a student wish to withdraw from a course of study, he/she must:

• Apply in writing to NZCB in the first instance.
• Discuss the decision to withdraw with the College.
• Complete and submit a withdrawal form to NZCB. The withdrawal form is available from the NZCB administration office.
• If a fees refund is applicable, a Public Trust fee refund form must be completed.
• NZ Immigration Service will be notified when a student withdraws from his/her course of study.

Calculating a Refund

Refunds for International students use the students’ Course of Study for the basis of the refund calculation. The formulae for calculating refunds are as follows:

Consideration for refund	Time frame for Refund application must be received by NZCB	Refund amount (tuition fees)	Documents to be submitted by students
Student withdrawing prior to the programme or course start date	Prior to course start date stated on the offer of place	Full refund less NZ$500 administration fee	• Completed withdrawal and refund forms • Student passport copy and signature page • Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
A student visa is not granted or approved by Immigration New Zealand	Within 20 working days from the decline date	Full refund less NZ$500 administration fee	• Official notification from Immigration NZ indicating the student visa application has been declined • Completed withdrawal and refund forms • Student passport copy photo and signature page • Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
Withdrawals and refunds for courses of less than three months delivered to international students	within the first five days of the course	Full refund less an amount of up to 25% of total fee paid	• Completed withdrawal and refund forms • Student passport copy photo and signature page • Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
Withdrawals and refunds for courses of more than three months delivered to any student	within the first ten working days
Transferring to another institution	No less than two weeks before the Course Start Date at another institution	The amount will be calculated as a standard request but the refund will be sent to that institution	• Completed withdrawal and refund forms • Evidence of enrolment at the other institute • Student passport copy photo and signature page • Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
When the College ceases to provide a course of educational instruction, or cease to be a signatory or cease to be a provider.	Where the relevant refund period has not expired	Multiply the total tuition fees by the percentage that time remaining in the course bears to the total time of the course	• Completed withdrawal and refund forms • Student passport copy photo and signature page • Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
	Where the relevant refund period has expired	Total tuition fees less 20% of the tuition fee, or $3000, whichever is lesser, then multiplied by the percentage that time remaining in the course bear to the total time of the course
Cancellation of Enrolment by NZCB		No Refund	Termination of enrolment letter from NZCB
Compassionate reasons (only considered when withdrawal circumstances are beyond student's control and meet the requirements of Consideration of Compassionate Refund of Fees and Charges as set out in section 4 below)	Any time at the discretion of the CEO, in consultation with the management team	Pro-rata basis if approved.	• Completed withdrawal and refund forms • Student passport copy photo and signature page • Evidence to support the application for a refund under compassionate reasons • Bank statement that meets the Refund guideline update from Public Trust at the time of the Request

*The minimum amount for a refund to be approved and paid out is $80.

After the refund application is approved and relevant refund amount is granted, the refund detailed will be sent to Public Trust to finalise the refund process. Public Trust will generate the standard refund form for the college and the students to sign (the refund application form will need to be signed by the parents or guardians if the students are under 18)

* A student visa is not granted or approved by Immigration New Zealand’ applies only to non-online offshore students or those who have not yet attended the course.

Requirements of Consideration of Compassionate Refund of Fees and Charges

International students may, in certain circumstances, apply for a compassionate refund. These guidelines have been produced to assist with such decisions.

All applications must be made in writing to the administrator and include the required evidence (see below). Each request for a compassionate refund will be looked at on an individual basis to determine the student’s particular situation. Compassionate refunds will be granted at the discretion of the College, and are not automatic. They are reserved for circumstances beyond the student’s control or on serious compassionate grounds as set out below.

An application on the grounds of severe illness, injury or accident

Evidence required:

• medical certificate, hospital notice OR
• letter from a medical professional, stating student inability to continue studying

To be eligible to apply for compassionate consideration of refund, the circumstances must have occurred within the first 60% of the course duration.

An application based on serious compassionate grounds

Evidence required:

• letter from a medical professional, counsellor, or other professional person verifying students inability to continue study OR
• evidence of political, civil or natural event in home country which requires the student to return home

Other Compassionate reasons might be considered on case by case circumstances.

These only apply in cases where the withdrawal request is made after the Last Withdrawal Date, and where the circumstances regarding the reason for withdrawal are due to exceptional circumstances. Application for compassionate consideration must be made within the calendar year of the course for which the application is being made.

In exceptional circumstances the college may decide to give a full refund.

Students have one (1) calendar month from receipt of the application to submit all required documentation for the application to be considered. Only applications which have been submitted within the current calendar year of the enrolment for which Compassionate Refund is being requested will be considered. A student who has been granted two (2) compassionate withdrawals for the same reasons within 24 months will be required to provide a medical clearance to the Management team and undergo specific course advice/counselling before re- enrolment is accepted.

The Pastoral Care Code

The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (The Code) sets out the outcomes and requirements that all tertiary education providers must meet for the wellbeing and safety of their domestic and international tertiary learners under and over 18 years of age.

The Code

The Code was issued by the Minister of Education on 16 July 2021, with effect from 1 January 2022. The purpose of the Code is to ensure all reasonable steps are taken to maintain the wellbeing and safety of all students studying in New Zealand and at the New Zealand College of Business (NZCB).

The key features of the Code include:

• The whole of provider approach to learner wellbeing and safety
• Strengthened standards for wellbeing and safety
• Student voice
• Honouring Te Tiriti o Waitangi

How do we comply?

NZCB has embraced the Code by having clear and appropriate pathways for assisting our learners to access services when they need it. We engage with students immediately on enrolment by having a detailed induction programme that outlines our whole of provider approach to their wellbeing and safety as well as providing avenues for their voice to be heard. NZCB seeks feedback from our students on a regular basis through class surveys, student meetings with student support staff, use of class representatives to represent student voice as well as ongoing monitoring of their educational achievement.

Cultural Commitment

Under the Education Act 20220, the government must establish and regulate an education system that honours Te Tiriti o Waitangi and supports Māori Crown relations. NZCB respects the principles of the Treaty by integrating many aspects of tikanga Māori values into the teachng and learning environement. Students have further exposure through Te Tiriti o Waitangi workshops, waiata and a Marae experience. These experiences are the essence to understanding biculturalism and multiculturalism.

Complaints and Critical incidents

Under the Code, NZCB must record, review and report complaints and critical incidents to ensure continuous improvement, accountability and transparency. We therefore, have strategies in place which ensure our complaints and critical incident systems are adhered to. Each year, we review our complain and critical incident systems as an important part of understand what is going well and what needs improving.

More information and the Code document in English and Te reo Māori can be found on NZQA’s website NZQA Code.

Compliance Review

Useful links for learners below:

Accommodation 

Homestay
A homestay offers a room, two meals a day, laundry, inclusion in family life, and provides a great opportunity to experience “kiwi” lifestyle. Homestay families have a genuine interest in other cultures and people, and provide students with extra support outside of classes. Meals include breakfast and dinners on school days and all meals on the weekend and on holidays. This will cover two meals per day on school days, and three meals on the weekend. Students may need to pay for lunch on school days, for meals if they choose to go out, entertainment expenses and telephone calls.

What can homestay students expect from their homestay?

• A clean bedroom, bed and linen, breakfast and main meal at night.
• A welcoming and supportive environment
• A safe and secure environment
• A warm room
• Privacy
• Students can expect to help out with chores, and socialise with their homestay families

NZCB Students village
Located in the heart of Christchurch, Hansons Village offers easy access to local attractions, dining, and public transport, making it simple to explore the city.

Single Room

• King Single Bed
• Mini Bar Fridge
• Study Desk and Chair
• Wardrobe
• In-ceiling heating
• Shared bathroom and toilet
• What’s included: Electricity + Water + Internet + Free Wifi throughout + Cleaning
• Bed linen is not provided but can be purchased on arrival

Classic Room

• Double Bed
• Mini Bar Fridge
• Study Desk and Chair
• Wardrobe
• In-ceiling heating
• Shared bathroom and toilet
• What’s included: Electricity + Water + Internet + Free Wifi throughout + Cleaning
• Bed linen is not provided but can be purchased on arrival

Premium Room:

• Double Bed
• Semi-ensuite shared between two rooms
• Mini Bar Fridge
• Study Desk and Chair
• Wardrobe
• In-ceiling heating
• What’s included: Electricity + Water + Internet + Free Wifi throughout + Cleaning
• Bed linen is not provided but can be purchased on arrival

Deluxe Room:

• Queen Bed
• Shared bathroom and toilet
• Mini Bar Fridge
• Study Desk and Chair
• Wardrobe
• In-ceiling heating
• What’s included: Electricity + Water + Internet + Free Wifi throughout + Cleaning
• Bed linen is not provided but can be purchased on arrival

Student Insurance

All international students are required to take out Medical and Travel Insurance. Policies offer a range of options including medical, theft of belongings and loss of tuition fees (due to an unexpected event where the student is unable to continue their studies but not in the event that the provider is unable to continue supplying the course). Students are recommended to take the insurance at the same time they pay their fees to cover them for unforeseen events, that may prevent them coming to New Zealand.

The type of medical and travel insurance policies that will be accepted by the NZCB are highly reputed insurers such as Southern Cross, and Orbit Protect.

Newsletter 

This page is under development.

Useful Links 

New Zealand Qualifications Authority

New Zealand Immigration

Ministry of Education

New Zealand Inland Revenue

Information for overseas students wanting to study in New Zealand

National Library of New Zealand

Christchurch City Libraries

New Zealand Police

Student Job Search

NZTA information for visiting drivers Drive Safe

Tenancy Services

Scholarships