Student Services

Studying away from home can raise many questions for students and NZCB has many ways to assess your needs for guidance and support, and to meet those needs so that you can study successfully and achieve your goals. NZCB constantly seeks to make each student’s study and stay in New Zealand as an enriching experience as possible.

NZCB will:

  • Provide a safe, professional and high-quality learning environment
  • Provide an equal education opportunity so that all students can pursue their educational goals free from any discrimination
  • Support students with any difficulties they may have in completing courses.
  • Offer learning support for an identified learning need in the form of one-to-one training. A charge for extra tutoring may apply.
  • Where applicable, arrange for quality outdoor activities and ensure that such activities meet New Zealand safety requirements
  • Provide the necessary NZ Immigration Service documentation without undue delay
  • Give assistance in relation to NZ Immigration Service requirements
  • Promptly supply information about any matter affecting students’ studies, welfare or personal safety
  • Advise any changes in NZCB’s operations, policies or procedures that may affect students learning at the College
  • Assist students with accommodation arrangement
  • Provide students with counselling and support if required
  • Provide Welfare and Liaison Officer that is multi-lingual to act as an interface between the students and NZCB. They are introduced to students on orientation and is made accessible to students at all times.
  • Provide access to welfare information via the Student Handbook, notice boards, etc.

Assist new students to settle into New Zealand. For example, assist students to open bank account, apply for bus card, IRD number and public library card.

Withdrawal and Refund

Should a student wish to withdraw from a course of study, he/she must:

  • Apply in writing to NZCB in the first instance.
  • Discuss the decision to withdraw with the College.
  • Complete and submit a withdrawal form to NZCB. The withdrawal form is available from the NZCB administration office.
  • If a fees refund is applicable, a Public Trust fee refund form must be completed.
  • NZ Immigration Service will be notified when a student withdraws from his/her course of study.

Calculating a Refund

Refunds for International students use the students’ Course of Study for the basis of the refund calculation. The formulae for calculating refunds are as follows:

Consideration for refundTime frame for Refund application must be received by NZCBRefund amount (tuition fees)Documents to be submitted by students
Student withdrawing prior to the programme or course start datePrior to course start date stated on the offer of placeFull refund less NZ$500 administration fee• Completed withdrawal and refund forms
• Student passport copy and signature page
• Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
A student visa is not granted or approved by Immigration New ZealandWithin 20 working days from the decline dateFull refund less NZ$500 administration fee• Official notification from Immigration NZ indicating the student visa application has been declined
• Completed withdrawal and refund forms
• Student passport copy photo and signature page
• Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
Withdrawals and refunds for courses of less than three months delivered to international studentswithin the first five days of the courseFull refund less an amount of up to 25% of total fee paid• Completed withdrawal and refund forms
• Student passport copy photo and signature page
• Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
Withdrawals and refunds for courses of more than three months delivered to any studentwithin the first ten working days
Transferring to another institutionNo less than two weeks before the Course Start Date at another institutionThe amount will be calculated as a standard request but the refund will be sent to that institution• Completed withdrawal and refund forms
• Evidence of enrolment at the other institute
• Student passport copy photo and signature page
• Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
When the College ceases to provide a course of educational instruction, or cease to be a signatory or cease to be a provider.Where the relevant refund period has not expiredMultiply the total tuition fees by the percentage that time remaining in the course bears to the total time of the course• Completed withdrawal and refund forms
• Student passport copy photo and signature page
• Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
Where the relevant refund period has expiredTotal tuition fees less 20% of the tuition fee, or $3000, whichever is lesser, then multiplied by the percentage that time remaining in the course bear to the total time of the course
Cancellation of Enrolment by NZCBNo RefundTermination of enrolment letter from NZCB
Compassionate reasons (only considered when withdrawal
circumstances are beyond student's control and meet the requirements of Consideration of Compassionate Refund of Fees and Charges as set out in section 4 below)
Any time at the discretion of the CEO, in consultation with the management teamPro-rata basis if approved.• Completed withdrawal and refund forms
• Student passport copy photo and signature page
• Evidence to support the application for a refund under compassionate reasons
• Bank statement that meets the Refund guideline update from Public Trust at the time of the Request
*The minimum amount for a refund to be approved and paid out is $80.

After the refund application is approved and relevant refund amount is granted, the refund detailed will be sent to Public Trust to finalise the refund process. Public Trust will generate the standard refund form for the college and the students to sign (the refund application form will need to be signed by the parents or guardians if the students are under 18)

Requirements of Consideration of Compassionate Refund of Fees and Charges

International students may, in certain circumstances, apply for a compassionate refund. These guidelines have been produced to assist with such decisions.

All applications must be made in writing to the CEO and include the required evidence (see below). Each request for a compassionate refund will be looked at on an individual basis to determine the student’s particular situation. Compassionate refunds will be granted at the discretion of the College, and are not automatic. They are reserved for circumstances beyond the student’s control or on serious compassionate grounds as set out below.

An application on the grounds of severe illness, injury or accident

Evidence required:

  • medical certificate, hospital notice OR
  • letter from a medical professional, stating student inability to continue studying

To be eligible to apply for compassionate consideration of refund, the circumstances must have occurred within the first 60% of the course duration.

An application based on serious compassionate grounds

Evidence required:

  • letter from a medical professional, counsellor, or other professional person verifying students inability to continue study OR
  • evidence of political, civil or natural event in home country which requires the student to return home

Other Compassionate reasons might be considered on case by case circumstances.

These only apply in cases where the withdrawal request is made after the Last Withdrawal Date, and where the circumstances regarding the reason for withdrawal are due to exceptional circumstances. Application for compassionate consideration must be made within the calendar year of the course for which the application is being made.

In exceptional circumstances the college may decide to give a full refund.

Students have one (1) calendar month from receipt of the application to submit all required documentation for the application to be considered. Only applications which have been submitted within the current calendar year of the enrolment for which Compassionate Refund is being requested will be considered. A student who has been granted two (2) compassionate withdrawals for the same reasons within 24 months will be required to provide a medical clearance to the Management team and undergo specific course advice/counselling before re- enrolment is accepted.

Student Welfare 

Introduction

When students from other countries come to study in New Zealand, it is important that those students are well informed, safe, and properly cared for.

This pamphlet summarises the Education (Pastoral Care of International Students) Code of Practice 2016 (the Code). It provides information for students and their parents on what to do if they have a complaint about their treatment by a New Zealand education provider or agent of an education provider.

What is the Code?

New Zealand education providers have an important role in ensuring the well-being of their international students. The Code sets out the minimum standards of advice and care that are expected of education providers for international students. This ensures students coming from other countries to study in New Zealand are well informed, safe, and properly cared for.

New Zealand defines international students as those that are not domestic students. There is further information about this on the New Zealand Ministry of Education website at www.education.govt.nz.

The New Zealand Qualifications Authority (NZQA) is the administrator of the Code on behalf of the New Zealand government.

Who does the Code apply to?

All education providers in New Zealand who enrol international students must be a signatory to the Code and adhere to its requirements.

A list of education providers that have signed up to the Code is available on the NZQA website at www.nzqa.govt.nz.

What can you expect of an education provider?

  • Students and their families can expect education providers to:
  • provide clear, sufficient and accurate information so you can make informed choices about your education
  • give you clear, understandable information on your legal obligations and rights, including refund policies, and termination of your enrolment under any contracts you enter into with the provider
  • check that you have the prescribed insurance cover
  • provide a safe and supportive environment for study
  • as far as practicable, ensure you live in accommodation that is safe and appropriate
  • provide you with a comprehensive orientation programme to support you in your study and outline your obligations
  • monitor their agents to ensure they provide you with reliable information and advice about studying, working and living in New Zealand
  • ensure that the educational instruction on offer is appropriate for your expectations, English language proficiency, and academic capability
  • have proper policy and processes in place to safeguard students’ fees paid and be able to provide an appropriate refund if you withdraw or your course closes
  • ensure you have access to proper and fair procedures for dealing with grievances (concerns or complaints).

How can I get a copy of the Code?

You are encouraged to read the Code, which is available on the NZQA website in several languages. https://www.nzqa.govt.nz/providers-partners/education-code-of-practice/code-of-practice-resources-languages/

If you have further questions about the Code, you can email code.enquiries@nzqa.govt.nz

What do I do if something goes wrong?

If a student feels aggrieved by the action or decision of a lecturer or other member of the College, the following steps should be followed to make a complaint or access support:

Step 1: In the first instance the student is encouraged to approach their lecturer, to identify and clarify the concern.
If the problem is resolved, no further action is required. If the problem is not resolved, step 2 is followed.

Step 2: The student may contact a member of the administration staff, who will gather all information and documentation, and refer the case to the Operational Manager. The Operational Manager will then review the case and make a final decision. The administration staff will then advise the student regarding the Operational Manager’s decision.

If the problem cannot be resolved through the Operational Manager, the CEO may be consulted.

Step 3: Where the student is still not satisfied, he/she may contact New Zealand Qualifications Authority (NZQA)

New Zealand Qualifications Authority (NZQA)
The Complaints Officer
Quality Assurance Division
P.O. Box 160
Wellington 6140

Freephone in NZ: 0800 697 296
Phone: 04 463 3000
Email: qadrisk@nzqa.govt.nz
Website: http://www.nzqa.govt.nz/

If the complaint is of a financial/contractual nature, NZQA will refer it to the Dispute Resolution Scheme (DRS) operator, iStudent Complaints.

iStudent Complaints
P.O. Box 2272
Wellington 6014
New Zealand

Freephone in NZ: 0800 00 66 75

Facebook www.facebook.com/istudent.complaints

WeChat (search for ‘NZ iStudent Complaints’ Chinese language only)

Email: complaints@istudent.org.nz
Website: http://www.istudent.org.nz

Accommodation 

Homestay
A homestay offers a room, two meals a day, laundry, inclusion in family life, and provides a great opportunity to experience “kiwi” lifestyle. Homestay families have a genuine interest in other cultures and people, and provide students with extra support outside of classes. Meals include breakfast and dinners on school days and all meals on the weekend and on holidays. The cost is around $250 per week. This will cover two meals per day on school days, and three meals on the weekend. Students may need to pay for lunch on school days, for meals if they choose to go out, entertainment expenses and telephone calls.

What can homestay students expect from their homestay?

  • A clean bedroom, bed and linen, breakfast and main meal at night.
  • A welcoming and supportive environment
  • A safe and secure environment
  • A warm room
  • Privacy
  • Students can expect to help out with chores, and socialise with their homestay families

Flatting
Flatting is a situation in a rented house or apartment where people live together and share the rent, bills and care of the premises. Many students enjoy the independence and challenge of sharing a house (flat) or apartment with other people. You can find flats by looking in the newspaper, on local notice boards, through the internet www.trademe.co.nz or going though a rental agent. You will probably have to pay a bond and some rent in advance when you first move in. you must pay for food, electricity, telephone etc. For information and advice about renting, tenancy agreements and bonds, check online at: www.dbh.govt.nz/housing/tenancy.

Student Insurance

All international students are required to take out Medical and Travel Insurance. Policies offer a range of options including medical, theft of belongings and loss of tuition fees (due to an unexpected event where the student is unable to continue their studies but not in the event that the provider is unable to continue supplying the course). Students are recommended to take the insurance at the same time they pay their fees to cover them for unforeseen events, that may prevent them coming to New Zealand.

The type of medical and travel insurance policies that will be accepted by the NZCB are highly reputed insurers such as Southern Cross, and Orbit Protect.

Newsletter 

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New Zealand College of Business & ANZ Bank Student Scholarships

ANZ Bank New Zealand Limited is the New Zealand’s largest financial-services group, operates as a subsidiary of Australia and New Zealand Banking Group Limited of Australia. It provides a number of financial services, including banking services, asset finance, investments and payment “solutions”.

ANZ Asian Banking has worked closely with NZCB to assist NZCB students with setting up their banking accounts in New Zealand.

ANZ Bank has also sponsored scholarships to be awarded to NZCB students every year for those students who excel in their academic performance, and/or contribute toward the College during their learning with NZCB.

The ANZ Bank Student Scholarships will be awarded only to NZCB students or graduates.